If you are not completely satisfied with your purchase, COOLEEZ will happily accept goods, in original, as sold, unworn and unwashed condition for an exchange or refund within 30 days of your purchase.
Please specify your required reason for return on the returns form (this was included in the parcel sent to you), and enclose the returns form and dispatch note with your merchandise in a parcel.
Please ensure your return parcel is securely packaged and both the sender’s address and the COOLEEZ Online Returns address are clearly visible on the outside of the parcel. To avoid delivery issues, we encourage you to send your parcel back by registered post.
COOLEEZ is not liable for the loss or destruction of any item that is in transit to our online warehouse.
Post your parcel to:
COOLEEZ Online Returns
PO Box 1175
Please allow approximately two weeks from the day you return your package for us to assess and process your return.
All returns will be assessed and if accepted refunds will be processed using the original payment type. Credit card refunds will be processed against the original card used to make the purchase.
Customers are responsible for shipping and handling charges for posting items back to us.
The cost of posting items back to the warehouse is at the expense of the customer, however, the cost of potage for the exchange item will be covered by COOLEEZ. In the event where you are returning or exchanging a faulty, damaged or incorrect item, COOLEEZ will cover the postage cost. We do not offer free delivery for ‘change of mind’ returns or exchanges, or other errors made by the customer.
If you believe your items have a manufacturing fault, we would like to hear from you.
Please contact our customer service team by email on cooleez.online.com.au to discuss your concerns and we will do our best find a suitable solution in either repairing or replacing the item.
PAYPAL RETURNS – PAYPAL HAS YOUR RETURN SHIPPING COSTS COVERED
*Up to 4 refunds per PayPal account on eligible purchases. A cap of $45 per refund request applies.
The Service is available at no additional cost to PayPal account holders who have registered for it at www.paypal.com.au/returns.
How do I make a Refund Request?
To submit a Refund Request, submit a claim within 14 days of returning the item and attach required documentation, available at www.paypal-returns.com/hc/en-au/requests/new.
If any document is missing, you’ll need to submit it within 7 days of your initial submission.
1.The completed online claim form submitted via www.paypal-returns.com/hc/en-au/requests/new;
2.The confirmation email for your PayPal transaction or a screenshot of your PayPal account showing that the entire price was paid using your PayPal account and displaying the PayPal transaction ID; and
3.A copy of your return shipment receipt that shows the amount you paid.
- If you use a service that tracks shipment, the receipt should also show the seller’s address;
- If you use regular post (with no shipment tracking), we also need a photo of the package showing the seller’s address.
4.If the return costs were deducted from the refund of your item, we also need a copy of the refund email from the seller or PayPal, showing the amount refunded to you.
Documents must be clearly legible and emailed to firstname.lastname@example.org. Please keep the original documents as you may be asked to provide new copies if the copies are not sufficiently legible.
How will I be refunded?
If your Refund Request is accepted, you will receive a refund directly to your PayPal account.
How will I know if my Refund Request is accepted?
PayPal will send you a:
- confirmation of receipt of your Refund Request: Within 1 business day
- notice of approval or rejection of your Refund Request: Within 5 business days from the receipt of your complete request
- refund to your PayPal account: Within 5 business days from the notice of approval of your Refund Request
For more information on the PayPal Refunded Returns Service, see the General Conditions of Use.